Returns, Refunds & Order Issues
Last updated: August 3, 2026
We want you to love your Somnicore experience. If something isn't right, we'll do our best to make it right. Please read the policy below carefully before reaching out.
1. Change-of-Mind Returns
If you change your mind after receiving your order, you may request a return within 7 days of the delivery date.
- The item must be unused, in its original packaging, and in resalable condition.
- Items that show signs of use, damage, or missing components are not eligible for a change-of-mind return.
- Return requests submitted after 7 days of delivery will not be accepted.
2. Return Shipping Costs
For change-of-mind returns, the customer is responsible for all return shipping costs. We recommend using a tracked shipping method, as we cannot be held responsible for returns lost in transit. Original shipping fees are non-refundable.
3. Damaged or Defective Products
If your item arrives damaged or defective, please contact us within 30 days of delivery. We will arrange a replacement or full refund at no cost to you.
- Please include clear photos of the damage or defect and your order number when contacting us.
- Claims submitted after 30 days may not be eligible for resolution.
4. Incorrect Products
If you received an item that is different from what you ordered, contact us within 30 days of delivery. We will send the correct item or issue a full refund, including any return shipping costs for the incorrect item.
5. Missing Items
If an item is missing from your order, contact us within 30 days of delivery. We will investigate and either ship the missing item or issue a partial refund for the missing product.
6. Order Cancellations
Orders can be cancelled within 12 hours of placement, provided the order has not yet been dispatched. To request a cancellation, contact us immediately at support@somnicoresleep.com with your order number.
Once an order has been dispatched, it cannot be cancelled. You may request a return once the item is delivered, subject to the change-of-mind return conditions above.
7. Delayed Orders
Our standard estimated delivery is 7–11 business days after dispatch within the United States, following a processing time of 1–3 business days. If your order has not arrived within this window, please contact us and we will investigate with the carrier.
We are not responsible for delays caused by customs, carrier disruptions, extreme weather, or other circumstances outside our control. However, we will always do our best to help resolve the situation.
8. Tracking Issues
If your tracking number shows no movement for more than 7 business days after dispatch, please contact us. We will open an inquiry with the carrier on your behalf. If the package is confirmed lost, we will issue a replacement or full refund.
9. Address-Related Delivery Problems
It is the customer's responsibility to provide a complete and accurate shipping address at checkout. Somnicore is not responsible for orders delivered to an incorrect address provided by the customer.
If an order is returned to us due to an incorrect or incomplete address, you will be responsible for the cost of reshipping. If you do not wish to have the item reshipped, a refund may be issued for the product cost only, minus the original shipping fee.
10. Refused Packages
If a package is refused at delivery without prior authorisation from our team, the original shipping fee and any return shipping costs incurred will be deducted from your refund.
11. Unauthorised Returns
Please do not send items back without first contacting us and receiving return authorisation. Unauthorised returns may be refused or returned to sender, and no refund will be issued.
12. Exchanges
We do not offer direct exchanges at this time. If you would like a different item, please return your original order (subject to our return conditions) and place a new order.
How to Contact Us
For all return requests, order issues, or questions, please reach out to our support team:
Email: support@somnicoresleep.com
Please include your order number and a brief description of the issue. We aim to respond within 1–2 business days.